Shipping,

It is extremely important that your hard drive is packaged carefully to avoid any additional damage during shipment.

Handle a hard disk drive as you would handle an egg.
Handle failed hard disk drives with the same care as new drives.
Handle the drive by the metal body do not touch any of the electrical components unless you are properly grounded.

Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate:

• Place the drive in an anti-static bag or a plastic freezer bag and tape closed.

• Wrap the drive with at least two inches of foam rubber or bubble wrap and tape securely.

• Do not use Styrofoam peanuts as they attract static electricity and allow the drive to settle to the bottom of the box.

• Pack the wrapped hard drive in a sturdy corrugated cardboard box twice the size of the drive and place more foam padding, bubble wrap or other anti-vibration materials around it.

• Insure the box for what you think all of your data is worth.

Below are companies that will pack your hard drive for you.
Click image to find locations near you.

Make sure you tell them that a hard drive is a very sensitive piece of precision equipment. Make sure they use two inches of bubble wrap. An unprotected drive will not survive a three foot drop to a hard surface. Some drive actually have glass platters in them. If they break there are no data recovery places that will be able to help you.

Please call us and talk to one of our Engineers before mailing us your drive.